Support

Having trouble with a spin, route or test invitation? Email support@perronroulette.nl.

Report a bug

Something not working in the app or on the website? Tell us what happened so we can put it right.

Opens your email app with a report template. Add the details and a screenshot, then send it to support@perronroulette.nl.

Before you travel

Perron Roulette offers inspiration, but travel information can change. Always verify departure time, platform, disruptions, accessibility and ticket requirements in the official NS journey planner before leaving.

Useful details to include

Your phone model and Android or iOS version
Your Perron Roulette app version
What you expected and what happened
A screenshot, without sensitive personal information

Privacy or data request

For access, correction or deletion requests, email privacy@perronroulette.nl or use our account and data deletion page.

Response time

We aim to reply within five business days. Early-access support may take a little longer during busy testing periods.

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